Terms & Conditions

These terms and conditions explain the rules for using Surge Casino, including account registration, deposits, withdrawals, gaming, promotions, privacy and responsible gambling. Please read them carefully before using the website or creating an account. By accessing or using the service, you acknowledge that you have read, understood and agreed to these terms.

Surge Casino operates under licence ALSI-202504047-FI2 issued by the Government of the Autonomous Island of Anjouan, Union of Comoros.

1. General terms

These terms apply to your access to and use of the Surge Casino website, mobile services, games, account features and related content. They form a legal agreement between you and the operator of the service. If you do not agree with any part of these terms, you must not use the website or its services.

The service is intended for people who are legally permitted to participate in online gambling in their place of residence. You are responsible for checking and complying with all laws that apply to you. Australian players must be of the required legal age and must not use the service where online gambling is prohibited or restricted by applicable law.

Surge Casino may update these terms from time to time. Changes may be made to reflect legal, regulatory, technical or operational requirements. The latest version published on the website will apply from the stated effective date, or from publication where no date is shown. You should review this page regularly. Continuing to use the service after a change means that you accept the updated terms.

Website content is provided for general information and entertainment. We aim to keep information accurate and available, but we do not guarantee that the website, games or content will always be uninterrupted, complete, current or free from errors. Access may be suspended, limited or changed without notice where this is reasonably necessary.

Eligibility and personal use

You must provide truthful, complete and current information when registering and whenever your details change.
You must be legally entitled to use the service and meet the applicable minimum age requirement.
You may use only one personal account unless the operator expressly agrees otherwise.
You must keep your username, password and other account credentials confidential.
You must not allow another person to access or use your account.
You must use the service for lawful purposes and in accordance with these terms.

2. Accounts, verification and transactions

An account may be required to access certain games, payment functions or promotional features. During registration or at a later stage, Surge Casino may request information or documents to confirm your identity, age, location, payment method or source of funds. These checks help protect players, prevent fraud and support compliance with applicable legal and regulatory obligations.

You must cooperate with reasonable verification requests. If information cannot be verified, is inaccurate, appears misleading or is not provided within the requested period, access to some or all services may be delayed, restricted or suspended. An account may also be closed where required by law or where the operator reasonably believes that the account is being used improperly.

You are responsible for all activity carried out through your account unless you have promptly reported unauthorised access. Contact the available support channel as soon as you become aware of suspected misuse, loss of credentials or an incorrect transaction. You should use a strong password, keep your devices secure and avoid sharing login information.

Deposits and withdrawals are subject to the payment methods, processing requirements and limits shown on the website at the relevant time. You must use a payment method that belongs to you or that you are authorised to use. Transactions may be reviewed, delayed, declined or reversed where necessary for security, verification, technical or legal reasons. Your bank, card provider or payment service may apply separate fees or conditions.

You must not deposit money for the purpose of disguising its origin, moving funds between payment instruments without a legitimate reason or carrying out any other activity that may constitute fraud, money laundering or unlawful conduct. Where an account balance is subject to review, funds may remain unavailable until the review is complete.

Account closure

You may request closure of your account in accordance with the available account or support process. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, disputes, verification or suspected misuse. The operator may suspend or close an account where there is a breach of these terms, suspected unlawful activity, a security concern, a responsible gambling concern or another legitimate operational reason.

3. Games, results and promotions

Games are provided for entertainment and involve financial risk. You should only wager money that you can afford to lose. Game rules, minimum and maximum stakes, outcomes and any applicable conditions will be displayed where relevant. You are responsible for reviewing the rules before participating.

Game results are determined by the relevant game technology and records held by the service. Subject to applicable law, the recorded result will be treated as final. If a technical fault, software error, communication problem or other issue affects a game or transaction, the operator may pause the relevant service, correct the error, void affected activity or take another reasonable action.

Promotions, bonuses, rewards and competitions may be offered from time to time. Each offer may have separate terms covering eligibility, availability, qualifying activity, expiry, wagering requirements, maximum values, withdrawal conditions and other restrictions. Promotional terms form part of these terms while the offer is active. You should read them before accepting or using an offer.

Unless stated otherwise, promotions are intended for one person, one household and one account. The operator may withhold or remove a promotion where it has been obtained in error, duplicated, transferred, abused or used in a way that conflicts with the relevant offer terms. Promotional participation must not be used to conceal fraud or other prohibited activity.

Prohibited conduct

Using another person's account, identity or payment method without authorisation.
Using software, scripts, bots, automated systems or other tools to interfere with the service or gain an improper advantage.
Attempting to manipulate game outcomes, promotional activity, account balances or transaction records.
Introducing malware, harmful code or material that may damage the website or another person's device.
Circumventing security, location controls, account restrictions or responsible gambling measures.
Using the service for unlawful activity, fraud, money laundering or the funding of criminal conduct.

4. Responsible gambling, privacy and liability

Gambling should remain an enjoyable form of entertainment, not a way to make money or solve financial problems. Set a budget before you play, decide how long you will play and take regular breaks. Do not chase losses, borrow money to gamble or play when you are upset, tired or under the influence of alcohol or other substances.

Available responsible gambling tools may include deposit limits, spending controls, time reminders, activity information, temporary breaks and account self-exclusion. The available options and process may vary. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate gambling support service or health professional.

Personal information is handled in accordance with the applicable privacy notice and relevant privacy laws. Information may be collected and used to provide services, process transactions, verify identity, prevent fraud, meet legal obligations, improve the website and communicate with you where permitted. You should read the privacy information for details about collection, use, disclosure, retention and your available rights.

To the extent permitted by law, Surge Casino is not responsible for loss or damage caused by circumstances outside its reasonable control, including telecommunications failures, internet interruptions, device problems, third-party payment issues, malicious activity or events affecting the availability of the service. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under Australian law.

You are responsible for your device, internet connection, software and any costs charged by your internet or payment provider. You should take reasonable steps to protect your device and account from unauthorised access.

5. Complaints, support and applicable law

If you have a question, identify an error or wish to make a complaint, use the support or contact options made available on the website. Include enough information for the matter to be investigated, such as your account details, relevant dates, transaction information and a clear description of the issue. Do not send passwords or unnecessary sensitive information.

Complaints may be reviewed using the operator's internal process. You may be asked to provide further information or allow reasonable time for records and transactions to be checked. The outcome and any available review or escalation options will depend on the nature of the matter and applicable requirements.

These terms are governed by the laws that apply to the relevant service and your use of it, subject to any mandatory consumer protections or other rights that cannot be excluded. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived.

If you need clarification about these terms, check the information published on the website or contact Surge Casino through the available support channel. The version of these terms displayed on the website is the current reference version.