Privacy Policy | Surge Casino

Information we collect

The information we handle depends on how you interact with Surge Casino. Some information is provided directly by you, some is created when you use the website and some may be received from service providers or other lawful sources. We only seek information that is reasonably relevant to operating an online casino service, meeting our responsibilities and supporting players.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also retain information about your preferences, account settings, responsible gambling choices, communications and interactions with customer support. This information helps us create and maintain your account, communicate with you, provide assistance and apply relevant safeguards.

Identity and verification information

To confirm identity, age, location or eligibility, we may request verification documents and related information. This can include identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of checks completed through verification providers. Verification information is used to help prevent underage access, impersonation, account misuse, fraud, money laundering and other unlawful activity.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, winnings, refunds, payment methods, transaction dates and transaction status. Payment information may be processed with payment providers, and we may not receive or retain all details held by those providers. We keep records needed to reconcile transactions, prevent fraud, respond to payment queries, provide account services and meet legal or operational requirements.

Technical, device and usage information

When you visit or use the website, technical information may be recorded, including your IP address, browser type, device type, operating system, language, approximate location, pages visited, access times, referring pages, error information and general activity. We may also use identifiers connected with your device or browser. This information helps the website function, supports security, allows us to identify unusual activity and helps us understand how the service is used.

Information from communications

If you contact us, we may keep a record of your message, the date and time of contact, information used to identify your account and our response. We may also retain feedback, complaints, dispute information and records relevant to responsible gambling or account security. These records help us investigate issues, provide consistent support and demonstrate how a matter was handled.

How and why we use information

We use personal information for purposes connected with providing, securing and improving the website and casino services. The relevant purpose will depend on the information involved and the way you use the service. Typical uses include:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals, wagers and other account transactions.
Confirming your identity, age, location and account details.
Completing verification, anti-fraud, security and risk checks.
Detecting and preventing cheating, collusion, unauthorised access, scams and other misuse.
Providing customer support, responding to questions and resolving complaints or disputes.
Operating, maintaining, troubleshooting and improving the website, applications and related systems.
Communicating with you about your account, service messages, security matters, policy updates and other necessary information.
Sending promotional or marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.
Supporting responsible gambling measures, including responding to account restrictions, safety requests and other player protection settings.
Meeting legal, regulatory, accounting, tax, record-keeping and reporting responsibilities that apply to the service.
Establishing, exercising or defending legal rights, protecting people and property, and responding to valid requests from authorised bodies.

Where required, we rely on your consent to use information for a particular purpose. In other situations, information may be used because it is needed to provide a service you request, to meet a legal obligation, to protect the security and integrity of the service, or for another legitimate operational purpose. If information requested for account administration, verification or legal compliance is not provided, we may be unable to open, maintain or provide some or all account services.

Marketing communications

Marketing messages may include information about services, features, offers or updates. You can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available communication preferences in your account or contacting support@surgecasino.fun. Withdrawing marketing consent does not necessarily stop essential service messages, such as security notices, transaction updates, verification requests or information about changes that affect your account.

Sharing, security and retention

We may share relevant information with trusted service providers that help operate the website and support the services. These providers may assist with hosting, technology, customer support, identity verification, payment processing, fraud prevention, security, communications, analytics, professional advice and record management. Providers should receive information only to the extent reasonably needed for their role and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to protect the service or players, investigate suspected unlawful conduct, enforce applicable terms, respond to a valid legal or official request, or address a dispute. If a business or part of its operations changes ownership, relevant information may be transferred as part of that change, subject to appropriate safeguards. We do not describe these disclosures as a sale of personal information.

Some service providers may process information outside Australia. Where information is handled across borders, we seek to use appropriate arrangements and reasonable safeguards consistent with applicable privacy requirements. The countries involved may depend on the providers and technologies used at a particular time.

Keeping information secure

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or supplier procedures. No online system can be guaranteed to be completely secure. You should keep your password confidential, use a secure device and contact support promptly if you believe your account or information has been compromised.

How long information is kept

We retain information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, business records and legal compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our procedures. A request to delete information may therefore be limited by legal, security, transaction or record-keeping requirements.

Cookies and your privacy rights

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep you signed in, support security, maintain sessions, measure performance and understand how the website is used. Some cookies are necessary for core functions, while others may support analytics, preferences or communications. Cookies may be placed by us or by service providers working on our behalf. You can manage, restrict or delete cookies through your browser settings. Disabling some cookies may affect the availability or performance of certain website features.

Your privacy rights

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of your information where deletion is permitted, and withdrawing consent for marketing communications. You may also be able to ask questions about how information is used, request an explanation of a privacy decision or raise a concern about our handling of your information.

To exercise a data right, make a privacy request or withdraw consent to marketing, contact support@surgecasino.fun. Please describe your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before acting on a request, particularly where the request involves account access, identity documents, payment records or other sensitive information. We will respond within the timeframe required by applicable privacy requirements or, where no specific timeframe applies, within a reasonable period.

A request may be refused, limited or delayed where permitted or required, including where fulfilling it would affect another person’s privacy, compromise security, interfere with fraud prevention, prejudice a dispute or conflict with legal record-keeping duties. If this occurs, we will provide an explanation where it is appropriate and lawful to do so.

Updates to this policy

We may update this Privacy Policy when our services, technologies, practices or legal obligations change. The latest version published on the website will apply from its stated effective date. We encourage you to review this page periodically. Where an update is significant, we may provide additional notice through the website, your account or another suitable communication channel.