Cookies Policy | Surge Casino

What are cookies?

Cookies are small text files or similar data files that are placed on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device, remember certain information and perform particular functions. Cookies do not usually identify you by name on their own. However, information collected through cookies may be combined with other information that we hold about you and may then be treated as personal information under applicable privacy law.

Some cookies are set directly by Surge Casino. Other cookies may be set by third-party service providers that support website operation, security, analytics, advertising or other functions. These third parties may process information collected through their technologies in accordance with their own privacy notices and terms. The availability and use of particular cookies may change as the website, services or supporting providers are updated.

Cookies can be session cookies or persistent cookies. Session cookies are generally deleted when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The exact period may vary according to the purpose of the cookie and the settings used by the relevant service.

Similar technologies

We may also use technologies that perform a similar role to cookies, including pixels, tags, software development kits, local storage and device identifiers. These technologies may help us understand how the website is used, remember settings, detect unusual activity or measure the effectiveness of communications. In this policy, we use the term cookies to include cookies and these similar technologies unless a different meaning is clear from the context.

How we use cookies

Cookies may be used for several legitimate and operational purposes. The type of information collected may include your device type, browser type, operating system, general location, pages viewed, links selected, approximate visit times, referring website and information about how you interact with the website. We use this information in a manner that is intended to support our business, comply with applicable requirements and provide a safer, more consistent experience.

Strictly necessary cookies help the website function. They may support account access, page navigation, session management, security controls, fraud prevention and other features that are necessary to provide requested services.
Preference cookies remember choices such as language, region, display settings or other selections. They can make future visits more convenient and reduce the need to repeat the same choices.
Performance and analytics cookies help us understand how visitors use the website. We may use this information to identify errors, monitor performance, improve navigation and assess whether content or features are useful.
Security cookies and similar tools can assist with detecting suspicious behaviour, protecting accounts, preventing unauthorised access and maintaining the integrity of our systems.
Marketing or advertising cookies may help measure campaigns, limit repeated advertisements, understand interactions with promotional content and present information that may be more relevant to your interests, where permitted.
Compliance-related cookies may help us apply age, identity, safer gambling, consent, jurisdictional or other controls that are relevant to the services we provide.

Cookies may also help us produce aggregated or statistical information. Aggregated information is combined so that it does not generally identify an individual directly. We may use such information to review website traffic, improve services, plan technical changes and understand broad usage trends. We do not treat cookies as a way to bypass applicable privacy, gambling, advertising or consumer protection requirements.

Where cookies are optional, we seek consent where required by applicable law. You may withdraw or change consent using the available cookie controls, although doing so may not remove information that was collected before your preference changed. Withdrawal of consent does not affect processing that is permitted on another lawful basis, including processing that is necessary to provide a service you request or to maintain website security.

Your cookie choices

When you first visit the website, you may be shown a cookie banner, preference centre or similar control. Where available, this tool allows you to accept optional cookies, reject them or select categories of cookies. Strictly necessary cookies may continue to operate because disabling them could prevent the website or requested services from working properly.

Browser controls

Most browsers allow you to view, block, delete or restrict cookies through their settings. The steps differ between browsers and devices, so you should consult the relevant browser provider for instructions. You can generally choose to block all cookies, allow only certain cookies, delete cookies when closing the browser or receive a notice before a cookie is stored.

If you use more than one browser or device, you may need to update your settings on each one. Clearing cookies may remove saved preferences, log you out of accounts, affect website functionality and require you to make your choices again. Blocking cookies does not necessarily prevent all forms of online measurement or technology, and some website functions may rely on other identifiers.

Mobile and third-party controls

Mobile devices may provide controls for advertising identifiers, application permissions and related tracking settings. You can review the privacy settings available on your device and in any application used to access the services. If third-party technologies are used, the relevant provider may offer additional opt-out or preference tools. Those tools are controlled by the third party and may operate separately from Surge Casino’s website settings.

Please note that refusing optional cookies may affect the presentation, speed or availability of some features. It may also mean that certain preferences are not remembered. Choosing to limit cookies does not remove your responsibilities under the Terms and Conditions, including requirements relating to lawful and responsible use of the services.

Privacy, updates and contact

Information collected through cookies may be handled in accordance with our Privacy Policy. That policy explains how information may be collected, used, stored, disclosed and protected, as well as any rights or choices available to you under applicable Australian privacy law. Where a cookie or similar technology is provided by another organisation, that organisation may also have its own privacy policy. You should review relevant third-party information before enabling optional technologies.

We take reasonable steps to protect information collected through the website, but no online system can be guaranteed to be completely secure. You should use a current browser, keep your device and account credentials secure, and avoid accessing gambling services on devices or networks that you do not trust. If you believe your account or device has been compromised, take appropriate steps to secure it and use the available support channels promptly.

This Cookies Policy may be updated from time to time to reflect changes in technology, the website, service providers, legal requirements or our operating practices. When we make changes, we will publish the revised version on this page and update the applicable date where appropriate. The revised policy will apply from the date it is made available, unless a different effective date is stated.

If you have questions about this Cookies Policy, your cookie preferences or the way information is handled, please contact Surge Casino through the support or contact options made available on the website. Do not send sensitive account credentials or payment information through an unsecured communication channel. We may need to verify your identity before responding to a privacy request or making changes to account-related information.

By using the website after this policy has been updated, you acknowledge the revised explanation of cookie use. Your continued use does not remove any rights you may have under applicable law, and any consent requested for optional cookies will be handled through the relevant consent mechanism.